Officer, Service Standardisation, Stanbic IBTC Pension Managers

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

The Service Standardization officer’s main job purpose is to ensure that service standards are attainable and achieved across all service channels as well as to promote the service culture throughout the organization whilst ensuring that the processes remain client centric and reasonable. The officer also ensures quality Customer Service delivery as well as adherence to set standards by analysing data of previous interaction and client behaviour to establish market/industry trend for new product or service design. The Service Standardization office coordinate and improve processes and also report to relevant stakeholders

• Minmum of a B.SC/B.A in any course
• Professional certficationn is also an added advantage
• In-dept knowledge of service assurance

Behavioural Competencies

• Generating Ideas
• Providing Insights
• Pursuing Goals
• Understanding People

Technical Competencies

• Client Knowledge
• Customer Understanding
• Client Retention
• Client Cross and Up-selling