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Onboarding Agent

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Job Description - Onboarding Agent

Company Description

Romanspage is a dynamic consulting firm specializing in offering customized services that help businesses grow, optimize their workforce, and develop their teams' potential. At Romanspage, we deliver value-driven solutions that empower businesses and individuals to thrive. Our client, a supply chain firm is looking to enngage the services of Onboarding Agents across Oyo and Lagos States.

Job Description

  •  
  • Identify and engage potential clients (e.g., businesses, e-commerce platforms, individuals) looking to deliver packages.
  • Scout for delivery vendors (individuals or companies) capable of handling last-mile delivery services.
  • Develop and maintain a pipeline of qualified leads for both user groups.
  • Facilitate the registration and onboarding process for both clients and delivery vendors.
  • Guide new users through the platform’s features, ensuring a smooth and seamless onboarding experience.
  • Provide support to users, addressing any questions or concerns during onboarding.
  • Establish strong relationships with onboarded clients and vendors to ensure ongoing satisfaction.
  • Provide insights and recommendations to improve the onboarding process.
  • Work closely with the operations, sales, and marketing teams to align onboarding activities with company goals.

Qualifications

  • A minimum of OND in marketing, business management or other related field
  • 1-3 years of experience in customer acquisition, onboarding, field sales, or a similar role.
  • Proven experience working in logistics, supply chain, or startup environments is a plus.

Additional Information

Skills and Competencies:

  • Must have an android phone.
  • Strong ability to pitch, engage, and convince potential users.
  • Excellent verbal and written communication for user interaction.
  • Strong ability to build and nurture relationships with clients and vendors.
  • A results-oriented mindset with the ability to achieve onboarding targets.
  • Ability to identify user challenges and propose effective solutions.
  • Comfortable using digital platforms, apps, and onboarding tools.
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