Operations Lead

∙ Coordinate and channel resources to ensure seamless banking operations in line with the Bank’s strategy


∙ Ensure just-in-time service deliveries of bank operations, credit administration, digital platforms etc.


∙ Establish and maintain cordial relationships with and across correspondent banks, relevant partners & stakeholders key to our success


∙ Implement prompt resolution of customer complaints, logged cases, internally observed issues in a proactive manner, as such delivering great customer experience


∙ Ensure all operations follow laid down rules, procedures and regulatory policies


     . Embark on research, consultation, and engagement to suggest possible improvements to the Bank’s policies & processes aimed at delivering efficient banking services and products

Requirements

∙ Minimum of 5 years banking operations experience in microfinance bank/financial service


∙ Desired candidate must be CIBN certified i.e., obtained MCIB along with other role relevant certification(s)


∙ Experience working in Microfinance Bank and understanding of CBN stipulated ratio, standards, reporting and other relevant guidelines is a must-have


∙ Proven understanding and experience of fintech banking operations


∙ Previous and proven usage of Microsoft office, and core banking solutions is essential for the role holder


∙ Experience working with start-up is an advantage but not compulsory


∙ Excellent verbal and written communication and presentation skills is required


∙ Candidate must possess the ability to work independently and part of a team, should be a self-starter


∙ Excellent analytical, strategic thinking, and problem-solving skills


     . Bachelor's degree in accounting, finance, or related field