Operations Manager (Field / Office Operations)

Key Responsibilities

• Own day-to-day operations of the assigned PalmPay office and ensure full operational readiness (power, internet, workspace).
   
• Coordinate cross-functional teams including Cards, POS, BNPL, Merchant Loans, and Customer Care to ensure smooth execution.
   
• Track performance against SLAs and KPIs; proactively identify risks and escalate blockers.
   
• Ensure timely resolution of merchant and customer escalations routed to the office.
   
• Support field operations including POS inspection, repair, swap, and merchant activations.
   
• Submit clear weekly operational and performance reports to management.
   
• Act as the primary point of accountability for discipline, attendance, and execution standards within the office.
   

Key Requirements

• Bachelor’s degree in Business, Operations, Finance, or a related field.
   
• 3–6 years experience in operations, field execution, fintech, payments, or merchant-focused roles.
   
• Strong understanding of payment products (POS, cards, transfers, or lending preferred).
   
• Proven ability to coordinate multiple teams and manage operational complexity.
   
• Strong communication skills; ability to work with local teams and international stakeholders.
   
• Data-driven mindset with experience tracking KPIs and operational metrics.
• High sense of ownership, structure, and execution discipline.