Operations Officer

ROLE DESCRIPTION

Job Purpose
Cordros Registrars Limited needs an Operations officer who will handle the day-to-day operations of the business. Someone who understands the registrars business and the financial services industry.

Responsibilities   

• Ensure timely and error free regulatory reports          


• Ensure adequate record keeping - Client's and company records.


• Drive 90% of service offerings using technology


• Demonstrate sound judgement and high degree of competence in execution leading to customer satisfaction rating of at least 90%.


• Prospecting new business

Job Requirements

Education 

• A minimum of bachelor degree in relevant disciplines such as Business Administration, Management Sciences


• MSc, MBA will be an added advantage

Work Experience

• Minimum of 3-4 years’ experience in same or similar role.


• Prior experience within the Financial Services and Registrars Business

Key Knowledge and Skills    

Knowledge
The incumbent must have proficiency knowledge in the following areas:

• Good knowledge of Microsoft office suites.


• Must be able to handle a fast-paced environment and be able to make informed decision.


• Knowledge of the tenets of a Registrar Business.

Skills
The incumbent must demonstrate the following skills:

• Excellent analytical, evaluative, and problem-solving abilities


• Ability to multitask and manage time effectively.


• Ability to work under pressure.


• Ability to work under pressure and take initiative


• Results driven.


• Must be able to handle a fast-paced environment and be able to make informed decisions.

Behavioral Attributes

• 
  

  Adaptable, flexible, and able to thrive on challenges whilst handling a multitude of tasks and responsibilities

  
  


• 
  

  Self-motivated with drive, energy and initiative.

  
  


• 
  

  Integrity, honesty and total commitment to the requirement to maintain client confidentiality.

  
  


• 
  

  A team player, who is willing and able to assist the team in meeting and exceeding its objectives.

  
  


• 
  

  Excellent communication and interpersonal skills.

  
  


• 
  

  Expected to display an appreciable measure of emotional intelligence.

  
  

 
Working Relationships    

Internal

• 
  

  Relationship managers, Finance team, Legal & compliance team and other colleagues within the Cordros group.

  
  

External

• Clients

Work Cycle    

Hours/Days the incumbent is required to work
•    Monday – Friday (8:00 am – 5:00 pm)

Physical Requirements        

                              None    Moderate    Extensive
Lifting Required       X           
Computer use                          X