Patient Services Coordinator

Patient Services Coordinator

Location: Enugu

Employment Type: Full-Time

Remuneration: From 1,800,000 per annum

*Overview*

We are seeking a dedicated and professional Patient Services Coordinator (PSC) to join our team. This role is pivotal in managing the end-to-end inpatient experience from admission through to discharge. The ideal candidate will act as a liaison between patients, families, and multidisciplinary hospital teams to ensure seamless care delivery and exceptional service quality.

*Key Responsibilities*

* *Admission Coordination:* Oversee and process inpatient admissions, ensuring completion of documentation, consents, and billing procedures.

* *Bed Management:* Collaborate with nursing and ward managers to allocate beds efficiently and track availability for new admissions or internal transfers.

* *Patient Orientation:* Welcome admitted patients, and provide essential information on ward routines, hospital services, rights, and responsibilities.

* *Care Navigation:* Facilitate effective communication between patients, families, and healthcare teams to promote clarity and continuity of care.

* *Daily Rounds Support:* Participate in ward rounds when required to escalate service concerns and document patient experience feedback.

* *Family Liaison:* Act as the main point of contact for approved family communications, visitation guidance, and discharge planning.

* *Discharge Coordination:* Ensure smooth discharges by coordinating with clinical teams, billing, pharmacy, and transport services.

* *Service Quality Monitoring:* Track and respond to patient satisfaction indicators, manage feedback, and escalate special needs (e.g., dietary, religious, mobility).

* *Documentation & Reporting:* Maintain organized records of patient service interactions and submit daily reports on discharges and patient concerns.

* *Compliance Support:* Uphold hospital standards on patient safety, confidentiality, and professional conduct.

*Qualifications & Experience*

* B.Sc. or HND in Health Administration, Public Health, Social Sciences, or a related field.

* 24 years of experience in inpatient coordination, hospital front-office, or related roles.

* Strong knowledge of hospital admission/discharge workflows and procedures.

* Proficient in Microsoft Office Suite (Word, Excel, Outlook).

* Excellent interpersonal, communication, and problem-solving skills.

* Ability to multitask and remain composed in a fast-paced environment.

*Desirable Attributes*

* Prior experience in a specialist or tertiary hospital.

* Familiarity with NHIS/HMO billing and insurance procedures.

* Understanding of patient rights, infection control practices, and DAMA protocols.

* Calm, empathetic, and service-oriented personality.

* Skilled in producing data-driven reports and presentations.

*Benefits*

* Competitive salary with performance-based reviews.

* Professional development opportunities and access to training resources.

* Supportive and collaborative work environment.

* Opportunities for career advancement within a growing healthcare network.

* Access to staff health plans and wellness initiatives.

*How to Apply*

Interested and qualified candidates should send their CV and a brief cover letter to https://www.mysigma.io/jobs/patient-services-coordinator/ with the subject line "Application Patient Services Coordinator (Enugu)".