Pharmacy Operations Associate

Role Summary

The Pharmacy Operations Associate supports the daily operations of the pharmacy by assisting with medication dispensing, prescription processing, inventory management, and patient service under the supervision of a licensed pharmacist. The role ensures accurate order fulfilment, maintains inventory integrity, supports regulatory compliance, and delivers a high standard of customer care while contributing to the efficient operation of the pharmacy.

Key Responsibilities

• Receive, process, and accurately dispense medication orders under the supervision of a licensed pharmacist.
  
• Review prescriptions for completeness and escalate clinical queries or concerns to the supervising pharmacist before dispensing.
  
• Communicate with patients through phone calls, messaging platforms, and in-person interactions to confirm orders, provide basic medication information, and address service-related inquiries.
  
• Update and maintain accurate patient records, prescription details, and order status within the pharmacy management system.
  
• Assist with inventory management by conducting stock counts, monitoring stock levels, reporting low inventory, and supporting reordering processes.
  
• Ensure medications are stored, handled, and managed in accordance with regulatory requirements, including cold chain and safety standards.
  
• Maintain a clean, organized, and compliant dispensing area in line with pharmacy operational and quality standards.
  
• Monitor and promptly escalate adverse drug reactions, medication incidents, or patient concerns to the supervising pharmacist.
  
• Support compliance with pharmacy policies, health and safety regulations, and standard operating procedures.
  
• Collaborate with the pharmacy team to ensure efficient workflow, timely order fulfilment, and excellent patient service.
  
• Perform other pharmacy operations and administrative duties as assigned.