Pipeline - Chief Operations Officer - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Job Objective

As COO, you will oversee customer service, quality management, and process optimization while ensuring seamless execution of our growth strategy.

What you will be doing

• Develop and implement strategic operational plans, policies, and initiatives aligned with the company's overall objectives and goals.


• Lead and manage all operational functions within the country, including supply chain management, logistics, manufacturing, distribution, and customer service.


• Collaborate with cross-functional teams, including sales, marketing, finance, and HR, to align operational strategies with business objectives and priorities.


• Drive continuous improvement initiatives to enhance operational efficiency, productivity, and cost-effectiveness across all areas of the business.


• Establish and maintain key performance indicators (KPIs) and metrics to measure and monitor operational performance, and implement corrective actions as needed.


• Ensure compliance with regulatory requirements, quality standards, and best practices in all operational activities.


• Develop and nurture a high-performing and engaged operational team, providing leadership, guidance, and mentorship to foster a culture of accountability, collaboration, and innovation.


• Identify opportunities for expansion, growth, and optimization within the country, and develop strategies to capitalize on market opportunities and gain competitive advantage.


• Build and maintain strong relationships with key stakeholders, including customers, suppliers, partners, and regulatory authorities, to support operational objectives and business success.


• Prepare and present regular reports, updates, and analyses on operational performance, trends, and opportunities to senior management and the board of directors.

What we are looking for

• 12+ years of experience in executive leadership roles, with a proven track record of success in leading and managing operations in a complex and dynamic business environment.


• Strong strategic thinking and problem-solving skills, with the ability to develop and execute operational plans and initiatives to achieve business objectives.


• Excellent leadership and people management skills, with the ability to inspire, motivate, and empower teams to achieve high performance and results.


• Deep understanding of operational processes, systems, and technologies, with a focus on continuous improvement and innovation.


• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.


• Proven ability to drive change, manage complexity, and navigate ambiguity in a fast-paced and evolving business environment.


• Strong business acumen and financial literacy, with the ability to analyze and interpret financial data and make data-driven decisions.


• Demonstrated integrity, professionalism, and ethical conduct in all business dealings.


• Bachelor's degree in business, operations management, engineering, or related field; master's degree or MBA preferred.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment


• A unique opportunity of having strong impact in building the African e-commerce sector


• The opportunity to become part of a highly professional and dynamic team


• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders