Recovery Officer

• Manage and recover non-performing loans and overdue accounts.
  


• Develop and implement effective debt recovery strategies.
  


• Negotiate repayment arrangements with customers.
  


• Monitor recovery performance and prepare reports.
  


• Liaise with external recovery agents, solicitors, and regulatory bodies where necessary.
  


• Conduct investigations and skip-tracing activities.
  


• Recommend restructuring and write-off options where appropriate.
  


• Maintain accurate documentation and records.
  


• Support initiatives aimed at improving portfolio quality.
  

Requirements

• Bachelor's degree in accounting, banking and finance, economics, business administration, or a related field.
  


• ACA, ACCA, ACIB, or related certifications will be an added advantage.
  


• Minimum of 3 - 4 years' experience in loan recovery, collections, credit administration, or related functions within a bank, finance company, microfinance bank, or fintech.
  


• Strong negotiation and debt recovery skills.
  


• Knowledge of credit risk management and loan recovery processes.
  


• Excellent communication and interpersonal skills.
  


• Ability to work under pressure and meet recovery targets.
  


• Proficiency in Microsoft Office applications.
  


• High level of integrity and attention to detail.