Relationship Manager (RM)

Key Responsibilities:

• Recruit,
  onboard, and activate SSA agents.
  
• Drive
  account opening, loan bookings, and deposit mobilization through field
  engagement. Ensure effective product adoption and channel activation
  across assigned territories.
  
• Maintain
  and grow agent network in assigned areas.
  
• Conduct
  field reviews and ensure agent satisfaction.
  
• Drive
  agent activation, usage, and retention strategies.
  
• Resolve
  escalated issues and gather feedback for product improvement.
  
• Provide
  monthly reports on agent activity and revenue performance.
  
• Coordinate
  with marketing for promotional campaigns and incentives.
  
• Conduct
  refresher training to deepen agent understanding of platform features.
  
• Facilitate
  onboarding sessions and support documentation compliance.
  

Requirements

• HND/BSc
  in relevant disciplines
  
• Minimum
  2 years in agency banking, retail banking, or fintech.
  
• Strong
  communication, negotiation, and reporting skills.
  
• Prior
  experience as a Relationship Manager is an added advantage.
  

Benefits