Reservation Manager

• Manage all reservations, ensuring accuracy in bookings, cancellations, and modifications.
  
• Monitor room inventory and availability to optimize revenue opportunities.
  
• Implement strategies to improve booking conversions and reduce cancellations.
  

• Train, mentor, and manage the reservations team to maintain high performance and professionalism.
  
• Develop and maintain standard operating procedures (SOPs) for the reservations department.
  
• Foster a culture of excellence and collaboration within the team.
  

• Respond promptly to guest inquiries and special requests, ensuring a personalized and exceptional experience.
  
• Handle escalations or complaints regarding reservations in a professional manner.
  
• Liaise with guests to promote additional services such as golf packages, dining experiences, and wellness offerings.
  

• Oversee the use and maintenance of the property’s reservation systems and ensure the team is proficient in its use.
  
• Generate and analyze reports on bookings, occupancy rates, and revenue trends to support decision-making.
  
• Identify opportunities to improve efficiency and accuracy in the reservation process.
  
• Update Group Sheets and all reporting systems on a daily and weekly basis.
  

• Work closely with the Sales and Marketing teams to implement pricing strategies and promotions.
  
• Ensure compliance with rate structures, corporate agreements, and discounts.
  
• Monitor competitor pricing and market trends to maintain a competitive edge.
  

• Partner with the Front Office, Housekeeping, and Food & Beverage teams to ensure smooth operations and guest satisfaction.
  
• ​Support marketing campaigns by promoting packages and special events during the reservation process
  

Requirements

• Bachelor’s degree in Hospitality management, Business Administration, or related field.
  
• Minimum of 3 years of experience in a similar role, preferably in a luxury resort or hospitality setting.
  
• Proficiency in reservation systems and property management software (e.g., Opera, Amadeus, or similar).
  
• Strong leadership, organizational, and problem-solving skills.
  
• Excellent communication and interpersonal skills.
  
• Knowledge of revenue management principles and practices.
  
• Attention to detail and a commitment to accuracy.
  
• Customer-concentric mindset with a passion for delivering memorable guest experiences.
  
• Flexibility to adapt to a dynamic and fast-paced environment.