Job Summary
Contract Type:
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Knowledge and Key Requirements
Critical Knowledge:
Strong interpersonal skills and an ability to build rapport with customers. Previous operations experience and an organized approach to work. Hardworking with a strong work ethic. Critical Experience:
Previous experience working in Sales and Stock management Team Leadership Creating or managing P&L Accounts Functional Competencies:
Must be a good team player, must be innovative and proactive Must be customer service oriented Target driven and proactive Technology savvy Good people skill with ability to communicate effectively Excellent Communication Skills Leadership Competencies and Behaviors:
Vision and Purpose :
Constantly ensure stickiness with Customers Know the business and its trends Creative Leading People:
Communicate clearly and effectively Mobilize people Inspire commitment Driving For Results:
Strong Business Foresight Autonomous and Accountable for his/her actions Result Oriented LEADING CHANGE Build trust and get people’s buy-in Challenge and be open to be challenged Motivate Critical Success Factors and Compliance with the Group Rules:
Strong communication skills In depth understanding of sales and marketing principles Experienced user of sales ordering tools Proven Retail Sales experience Organizational Structure:
Directly reports to Customer Relationship Manager
Responsibilities
Build direct relationship with Channel Partner and monitor operational excellence:
Ensure Channel Partner compliance with LafargeHolcim (LH) requirements (e.g. making sure that CP exclusively sells LH cement) Record CP performance against pre-determined KPIs (LH truck CICO <6 hours, CP dispatches orders in <1 day etc.) Daily alignment with CP on orders to be dispatched and drafted route plans Address CP concerns or complaints and document issues for further resolution Coach external field sales team lead on effectively managing the external field sales force Conducts trainings on 5 Steps of CallEffective Sales PresentationIdentifying opportunitiesStock taking etc. Manage collection and integration of data:
Perform daily CP account reconciliation and data control Supervise data quality of aggregated order information in LH ordering tool Authorize addition of new outlets/deletion of closed outlets in the LH ordering tool Check stock in CP warehouse and record daily updated with LH ordering tool Responsible for the creation and maintenance of healthy P&L account for Channel Partner Organize and track weekly activities of external Field Sales force:
Announce any trade promos, new products, etc. Supervise sales leaderboard and KPI tracking Supervise hiring of new Field Sales Agents Lead sales excellence trainings and create quarterly job reviews for Field Agents and Team Lead Accountabilities
Indirect People Relationship:
Weekly meetings with Field Sales team to track performance Weekly check in with Channel Relationship Manager (CRM) to highlight urgent issues and receive any key announcementsPrepare and present weekly CP performance updateAlign on objectives/strategies to drive CP performance KPI Responsibility - Responsible for Inventory Management/ Sales KPIs KPI ResponsibilityResponsible for Inventory Management/ Sales KPIs
No CV Required
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