SCD Front Desk Officer Oregun

Job Description of Receptionist

Job Title:

SCD Front Desk Officer

Location:

Oregun

Grade Level:

2

Department:

SCD

Reports to (Title):

Procurement Manager  

Direct Reports:

Job Purpose

To manage the front desk by greeting all persons that come through the front door and acting as an operator directing incoming calls during open office hours.

To ensure that all guests are attended to in a very conducive and serene environment

Core Responsibilities and Key Result Areas

Front Desk Management

• Receive mails, documents, proposals, and correspondence on behalf of the company and dispatch to the appropriate department with log books


• Ensure a clean front desk area and office environment


• Attend to the phone calls and route calls to appropriate member of staff, when required


• Maintain high level of professionalism and dressing

Management of Guests and Enquiries

• Welcome visitors into the office


• Liaise with security post to get clearance before allowing guests are allowed come in.


• Ensure staff members are duly notified of awaiting guests to manage reception space.


• Ensure that all visitors, guests and clients are attended to timely. 


• Direct visitors to the appropriate member of staff

Liaison Services

• Issue (Releases) cheques to staff, store accountants, suppliers and contractors


• Ensure follow up on the communication lines in terms of credit balance for the office


• Issue supplier’s application form


• Manage the collection of registration fee and issue receipts of suppliers


• Register suppliers cheques on the information management system for cheque confirmation

Key Performance Indicators

• Quality of Customer Service


• Improvement of Reception productivity


• Rate of professionalism

Knowledge Requirements

• Demonstrates Communication skills


• Demonstrates Problem Solving & Analysis skills


• Knowledge of Food Industry trends and practices

Job Specifications

Educational Requirements

Professional Requirements

Experience Requirements

- A good first degree in Business Administration or related discipline

Possession of any relevant certification is an added advantage

Minimum of 2 years’ experience in a similar role is required

Decision Expectations

• Maintain a productive reception area


• Receive mails, documents, proposals, and correspondence on behalf of the company


• Ensuring a clean reception area and also a clean office environment

Working Conditions

Jobholder typically work 40 hours per week, Monday to Friday. This role is largely office-based, and requires the job holder to be professional, organized, and knowledgeable of the inner workings of the company

Contacts and Purpose of Contact

Internal Contacts (most frequent contacts)

Purpose of Contact

• Executive Management


• Employees

• Exchange or provide information


• Obtain, clarify and discuss information


• Present, discuss information and problems

External Contacts (most frequent contacts)

• Clients

Authorisation

DMD/HD Name and Signature:

Date: