Senior Billing Officer

Key Duties & Responsibilities

• Prepare, review, and validate high-value and complex invoices for clients across multiple service offerings (e.g., DIA, MPLS, Fiber, VOIP).
  
• Supervise day-to-day activities of Junior Billing Officers, providing guidance and support when required.
  
• Ensure billing schedules and cycles are met without errors or delays.
  
• Validate rate plans, discounts, usage data, and contract compliance before finalizing client invoices.
  
• Maintain customer master data and update billing records on the ERP system (e.g., Dynamics 365).
  
• Perform reconciliations between billing data, usage reports, and the general ledger.
  
• Investigate and resolve discrepancies in invoices, collaborating with internal departments and customers.
  
• Handle escalated billing queries and serve as a second-line support to the Billing Officers.
  
• Generate monthly billing performance and revenue reports for review by the Billing Manager and Finance team.
  
• Contribute to the documentation of billing processes, SOPs, and continuous improvement initiatives.
  
• Participate in billing system upgrades, UAT testing, and system configuration validation.
  
• Ensure adherence to internal control policies and audit readiness for billing processes.
  

Requirements

Educational / Professional Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
  

• 3–5 years of experience in billing, revenue assurance, or accounts receivable roles.
  

• Experience within a telecommunications or technology-based environment is highly desirable.
  
  

Essential Skills & Knowledge

• Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP, data reconciliation).
  

• Experience with ERP/billing platforms such as Dynamics 365, Oracle BRM, Intec, Amdocs, etc.
  

• Excellent analytical and numerical skills with strong attention to detail.
  

• Solid understanding of billing cycles, pricing models, and reconciliation techniques.
  

• Strong written and verbal communication for both internal and external correspondence.
  

• Ability to prioritize tasks and meet tight deadlines in a fast-paced environment.
  
  

Desirable Skills & Knowledge

• Familiarity with telecom service billing structures (e.g., recurring vs usage-based services).
  

• Experience coordinating with cross-functional teams like Sales, Network Operations, and Collections.
  

• Exposure to regulatory compliance or audit processes within finance.
  

• Project or change management experience related to billing or finance systems.
  

Benefits

• Healthcare Insurance (HMO)
  
• Paid Leave
  
• Group Life Insurance
  
• Hybrid work model
  
• Professional Development Reimbursement