Senior Customer Service Personnel

Job Summary

We are seeking a mature and experienced Senior Customer Service Personnel to manage high -level client interactions within a real estate environment. The role requires strong interpersonal skills, professionalism, and the ability to resolve complex client issues effectively.

Key Responsibilities

• Manage client engagement and retention strategies
  

• Handle and resolve customer complaints professionally
  

• Ensure service delivery meets quality standards
  

• Coordinate administrative documentation related to client accounts
  

• Provide support to sales and operations teams
  

• Monitor client feedback and recommend service improvements
  

• Maintain professionalism in high -level client interactions
  

Requirements

• 8–15 years’ relevant experience in customer service or client relations
  

• Strong emotional intelligence and conflict resolution skills
  

• Excellent verbal and written communication skills
  

• High level of professionalism and discretion
  

• Experience within the real estate sector is an advantage
  

Benefits