Senior Key Account Manager

PAGA ENGINE SENIOR KEY ACCOUNT MANAGER (“PE SKAM”) JOB DESCRIPTION

Company: Pagatech Limited (“Paga” or the “Company”)

Sector: Financial Services

Position: Paga Engine Senior Key Account Manager (“PE SKAM”)

Reporting Line: General Manager, Paga Engine

Location: Lagos, Nigeria

Experience: 5-8 years’ (min) experience in a Business Development or Sales function

ABOUT PAGA

Paga is on a mission to enable one billion Africans and millions of SMEs to pay, preserve hard-earned income, participate in global trade, and purchase goods and services at home and abroad. We have built a multicurrency, cloud-based payments and financial services engine that leverages multiple business services built on the same best-in-class infrastructure to serve the ecosystem through three businesses - Paga Engine (Enterprise B2B - www.pagaengine.com); Paga (Consumer - www.Paga.com); and Doroki (SME Retail - www.doroki.com).

Paga has three licenses with the Central Bank of Nigeria – mobile money, international remittance, and a microfinance bank. Paga is headquartered out of the United Kingdom and has operating entities in Nigeria, United States, and Ethiopia. Founded in 2009, Paga now serves millions of users and businesses across Africa and beyond.

RESPONSIBILITIES AND TASKS

Client/Stakeholder Management

• Attracting and managing key account relationships to on-board new deal/projects and manage existing business for high performance; this includes serving as the primary Account Manager and point person for a portfolio of clients


• Own and manage a portfolio of high-value clients, serving as their primary point of contact.


• Develop and execute tailored account plans aimed at revenue growth, retention, and product adoption.


• Build long-term, trust-based relationships with key decision-makers and influencers.


• Designing and building reports to communicate ideas and status updates


• Organizing materials and information for tender submissions, including liaison with other units within the Company on submission of bid documents


• Providing inputs to management for developing capabilities in new areas of strategic value


• Serve as intermediary between the clients and the internal teams


• Communicating with cohorts in client and potential client organizations, professionally and socially (where appropriate), to maintain relationships with clients

SKILLS & QUALIFICATIONS

Job-specific Skills and Requirements

• Own and manage a portfolio of high-value clients, serving as their primary point of contact.


• Develop and execute tailored account plans aimed at revenue growth, retention, and product adoption.


• Build long-term, trust-based relationships with key decision-makers and influencers. 


• Exceptional market/customer awareness and networking skills


• Identify upselling opportunities across assigned accounts.


• Drive increased transaction volumes, product usage, and overall account profitability.


• Prepare presentations, performance reports, and insights for internal stakeholders and client leadership teams.


• Stay up to date on market trends, competitor activities, and emerging client needs.


• Provide feedback to internal teams to inform product improvements and strategic decisions.


• Confidentiality and the highest ethical standards must be maintained in all activities


• The Senior Key Account Manager will be required to provide assistance to the Company in a wide range of areas, including duties not directly related to his/her area of experience or expertise, in which case proper instruction will be provided by the Company

Minimum Qualifications

• Bachelor’s degree


• Minimum of 5-8 years’ experience in a Business Development or Sales function and providing solutions to clients’ needs


• Experience in technical payment products 

Click on this link https://paga.bamboohr.com/jobs/ to apply for this job.

We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.