Senior Operations Manager

Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organizations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success. We go beyond problem-solving and give our clients the insight and intelligence they need to realise opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.

To drive the Crisis Security Consulting business with a focus on the delivery of embedded consulting services to our clients. The individual will ensure the delivery of commercial, administrative and world class operational support and competence to client projects. This is a regional role with a focus on Nigeria and wider West Africa.

• Management of embedded consulting service operations and associated client requirements across West Africa on a day-to-day basis.
• Oversight and quality assurance of the delivery provided by embedded consultants within the region.
• Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients.
• Delivery of a wide range of ad-hoc consultancy tasks in response to client needs across the region.

• Personnel management through the whole life cycle of a consultants time on a task, from recruitment onwards. Ensuring that roles are filled on time with consultants whose background and skills are well aligned with the role.
• Develop strong client relationships, ensuring regular client visits are undertaken and any issues proactively identified.
• Ensure quarterly reports are prepared for each project, highlighting areas of strength along with priorities for development.
• Ensure all embedded consulting projects are being delivered on time and in budget.
• Identify and implement operations management processes.
• Developing successful client relationships.
• Creation and management of sales leads.
• Ensure that embedded consultants are effectively supported by Control Risks. Respond to any welfare concerns arising from the embedded consulting team.
• Commercial management of client engagements, ensuring project costs are captured. In conjunction with Business Operations team, ensuring that project administration and project financial recording is timely, accurate and well presented. Also, management of monthly embedded consulting revenue and cost capture spreadsheet.
• Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards.
• Scoping new projects and authoring high quality proposals.
• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region.

• A background in delivery of security consultancy services to the highest standard.
• At least 3 years experience delivering commercial risk management.
• Deep knowledge of Nigeria and wider regional affairs
• Developed commercial skills in relation to the provision of risk management services in Nigeria / West Africa
• Strong report writing skills.
• Experience in successfully managing client / consultant relationships.
• Highly developed communication skills