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Manage end -to -end travel arrangements (air, hotel, transfers, visas, etc.) for corporate and individual clients.
Handle complex itineraries, multi leg bookings, and last minute changes with accuracy and efficiency.
Use GDS platforms (Amadeus, Sabre, Galileo, etc.) and other booking tools to provide competitive pricing and availability.
Build and maintain strong relationships with clients, ensuring high levels of satisfaction and repeat business.
Advise clients on travel requirements, safety protocols, visa regulations, and insurance coverage.
Coordinate with suppliers (airlines, hotels, ground handlers) to negotiate group rates or preferential terms.
Maintain accurate client profiles and booking history using CRM and back office systems.
Resolve issues and emergencies quickly and professionally, offering alternative solutions when required.
Mentor junior travel consultants and assist with training and knowledge sharing.
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