Specialist, Home Loans

Job Description

• To handle and effectively engage all mortgage inquiries/queries directed to the Home Loans Unit. 
• To solution mortgage product options appropriately in line with identified customer needs.

Qualifications

• Minimum of First Degree in Social sciences or any related field
• 3-4 years of experience in Customer Support and Risk Asset Growth delivery. Knowledge of the Home loan solution and basic processes.
• Client oriented and have strong analytical skills.
• Ability to handle confidential information.
• Attention to detail. Reliability and honesty. Basic knowledge in Credit and Compliance matters.

Additional Information

Behavioral Competencies

• Generating Ideas
• Embracing Change
• Team Working.
• Providing Insights
• Interpreting Data

Technical Competencies

• Product Knowledge
• Customer Understanding
• Continuous Process Development.