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Store Manager

icon building Company : Jobmag Limited
icon briefcase Job Type : Full Time
icon geo-alt Lagos, Nigeria

Job Description - Store Manager




Summary



We are seeking a dynamic and results-driven Store Manager to lead and optimize the daily operations of our fast-paced restaurant location. As the key on-site leader, you will play a pivotal role in ensuring exceptional customer service, maintaining operational efficiency, and driving revenue growth. This position requires a strategic thinker with strong leadership abilities, a deep understanding of food service operations, and a passion for delivering memorable dining experiences. You will oversee staff management, inventory control, financial performance, and compliance with health and safety standards, all while leveraging advanced ERP and CRM systems to enhance decision-making and customer engagement. Your leadership will directly impact guest satisfaction, team performance, and the overall success of the business. This is an excellent opportunity for a seasoned professional to make a measurable impact in a growing restaurant brand.







Responsibilities




  • Oversee all daily operations of the restaurant, ensuring seamless service and adherence to brand standards

  • Lead, train, and mentor a team of front-of-house and kitchen staff to deliver exceptional customer experiences

  • Manage inventory levels, conduct regular audits, and implement strategies to reduce waste and control costs

  • Utilize ERP and CRM systems to track sales performance, monitor stock levels, forecast demand, and analyze customer behavior

  • Develop and execute promotional campaigns using CRM data to boost customer retention and increase repeat visits

  • Ensure compliance with health, safety, and sanitation regulations at all times

  • Monitor and manage budgets, including labor costs, food costs, and overhead expenses

  • Collaborate with the regional operations team to implement new processes, initiatives, and training programs

  • Address customer complaints promptly and effectively, turning negative experiences into positive outcomes

  • Prepare regular performance reports and provide actionable insights to senior management



Requirements



Requirements:




  • 4–5 years of progressive experience in restaurant or food service management, preferably in a fast-casual or full-service setting

  • Proven track record in team leadership, staff development, and performance management

  • Expertise in inventory management, including cycle counting, ordering, and loss prevention

  • Proficiency in using ERP and CRM systems for operational reporting, customer data analysis, and business intelligence

  • Strong understanding of food safety protocols, labor laws, and compliance standards

  • Excellent organizational, problem-solving, and communication skills

  • Ability to thrive in a high-pressure environment and manage multiple priorities effectively

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred

  • Willingness to work flexible hours, including weekends, evenings, and holidays as required



Benefits



VERY COMPETITIVE AND NEGOTIABLE


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