Supervisor, Agent Network

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To implement and drive the Agency Banking business plan in and around assigned geographical location and region whilst monitoring and maintaining the Agent and or client experience and growing the distribution partnership base. He/she will be responsible for agent prospecting and relationship management. 

Key responsibilities

• Responsible for building, monitoring, and growing a network of vibrant Agents in the regions of coverage
• Driving and coordinating series of activities involved in identifying, on-boarding, training, and support of Agents
• Initiating and coordinating business development initiatives such as market storms, community activation, Agent forums etc. geared towards the growth and quality of the Agent network
• Working closely with other teams within the Agent Banking department to develop and grow products that meet the specific need of the target market
• Develop, co-ordinate and implement marketing activities to create brand awareness and visibility aimed at driving customer growth and transactions

• Minimum of First degree 

Experience Required

• 3 - 4 years extensive experience in Branch Banking, including identifying key drivers of income and cost lines. Experience in growing customer base. Strong communication and interpersonal skills are crucial. The ability to build and maintain relationships, negotiate effectively, and motivate agents to achieve targets is essential. Additionally, analytical skills, business acumen, and a strategic mindset are valuable for identifying growth opportunities and optimizing the agent network's performance will be an added advantage.

Behavioural Competencies:

• Checking Things
• Developing Expertise
• Establishing Rapport
• Examining Information
• Following Procedures
• Interacting with People
• Meeting Timescales
• Showing Composure
• Team Working
• Thinking Positively
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Application & Submission Verification (Business Banking)
• Client Servicing
• Difficult Calls Management
• Query Resolution