Supervisor, Back Office

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To process all payment types. To reconcile suspense accounts. To process payment instructions on bank and third-party applications. To liaise with third-payment vendor and internal stakeholders. To ensure prompt escalation of issues relating to payment and applications.

Job Responsibilities

• Create the environment for error and compliance free approach to work
• Delivering a consistent, reliable and cost-effective customer experience by achieving SLA of 98%
• Deliberate and strategic engagements with Internal stakeholders (CLIENT COVERAGE, GM, IS, COMPLIANCE, IT, OPC LEDGER, IBC, FRONT OFFICE)
• Automation of manual processes to achieve cost reduction and improve efficiency (list the various manual processes, partner with Change team to agree the UCOP and determine cost savings)
• 100% regulatory compliance and achieve zero regulatory infraction
• Curtail operational losses by proactively managing operations related incidents and eliminate fines/adverse commentaries.
• Ensure all the GL accounts are regularized daily.
• Proper validation of beneficiaries’ details on CTS and NIP validation to avoid paying wrong beneficiaries.

• First Degree

Experience

• At least 2 years' experience supporting banking operations

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Difficult Calls Management
• Product Knowledge (Consumer Banking)
• Query Resolution
• Telephone Caller Handling