Team Lead, Collections

·        The leadership, management, and
control of collections on all overdue and delinquent accounts on a month -to -
month basis to ensure 100% achievement of agreed benchmark
on collections.

·        To maximize the collections rate
in a prudent, cost -effective manner
to ensure efficiency and effectiveness
of collections.

·        Ensure achievement of monthly
telephone collections targets through guidance and coaching of the telephone collectors.

·        Conduct monthly performance
appraisal sessions with direct reports in line with stipulated career and
performance management policies and procedures.

·        To assist with escalations and customer service gaps where necessary.

Requirements

•  Required: Minimum of 3 years’ experience in collections, with advanced knowledge of collections procedures and best practices.
  
• Preferred: Call center experience an advantage
  

Benefits

You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with

a flat structure and solve complex, real -world challenges.