Team Lead, Investigations

The Team Lead, Investigations reports directly to the Unit Head, Investigations with the Internal Audit Group and is responsible for coordinating and executing thorough investigations into reported incidents across the Bank. The role ensures timely, accurate, and objective resolution of cases in line with established policies, regulatory requirements, and internal standards.

In addition, the Team Lead conducts detailed root-cause analyses, identifies control gaps, and recommends corrective and preventive actions to strengthen the Bank’s overall control environment, enhance operational integrity, and minimize financial or reputational losses.

Key Responsibilities

• Investigate cases of fraud, customers’ complaints and other investigations that may be assigned
• Timely completion of investigation activities measured as a percentage of total investigation requests received
• Ensure that investigation recommendations address the root cause of issues
• Ensure that approved recommendations are implemented by designated approving authorities.
• Drive full implementation of investigation recommendations within advised timeframe
• Distil learning points from investigation activities carried out for bank wide circulation
• Reduce number and volume of successful frauds recorded in the bank.
• Drive Account reconciliation and analysis for cases with Regulators like CBN and ensure resolution within advised timeframe
• Ensure quality review of Customers’ Complaints
• Provide support to our Legal Team by serving as the Bank’s witness in Court cases bothering on claims of Excess Charges
• Lead and participate in conflict resolutions at the CIBN and attend to invites from Law Enforcement Agencies
• Encourage team bonding
• Maintain effective work life balance in the team
• Create true Access Bank Warriors/5* service delivery Champions
• Respond to enquiries from other banks and regulators
• Ensure regulatory returns are submitted within approved SLAs
• Other duties as assigned by Group Head, Internal Audit.

Qualifications & Experience

• First degree or equivalent
• Relevant certification i.e. ACA, ACCA, CISA, CFA
• Minimum of 10years post-qualification experience in Internal Audit or related functions within the Financial Services Industry.
• Relevant Masters degree will be an added advantage

Skills/Competencies

Required Knowledge, Skills and Abilities:

• Audit & Investigation
• Financial and operational audit of organizations
• Financial/Banking Industry Knowledge
• Financial Accounting
• Accounting Standards
• Policy Development
• Financial Reporting
• Data Analytical / Problem solving skills

Generic Skills

• Strategic Focus
• Integrity and Discretion
• Initiative/ Proactive
• Entrepreneurship
• Analytical skills / Problem solving
• Resilience, Tenacity and Integrity
• Interpersonal skills
• Communication (oral & written).

Supervisory Skills

• Leadership / Supervisory
• Team building / conflict management
• Organization & coordination
• General managerial / administration