Key Responsibilities

• Facilitate the administration and upkeep of Microsoft 365 services, including Outlook, Teams, SharePoint, and OneDrive.
  
• Deliver initial-level assistance to employees regarding email functionality, collaboration platforms, and permission access.
  
• Manage user lifecycle events, such as setting up new accounts and revoking access during offboarding.
  
• Track system activity and identify potential inefficiencies or recurring technical problems.
  
• Acquire proficiency in constructing basic applications via Power Apps and contribute to their creation.
  
• Collaborate with various departments to design and implement digital tools that streamline business workflows.
  
• Participate in the testing phases and deployment of low-code applications to ensure functionality.
  
• Offer fundamental IT assistance to internal and external users facing system or usability challenges.
  
• Identify and escalate advanced technical matters to senior engineering teams when necessary.
  
• Record detailed logs of incidents and resolutions to support documentation and personal skill development.
  
• Draft process manuals, user guides, and configuration records to aid organizational knowledge.
  
• Engage in team knowledge sharing by documenting lessons learned and establishing best practices.
  
• Keep abreast of the latest updates and features within the Microsoft 365 and Power Platform ecosystems.