Value Chain Relationship Manager

Reports to: Head, Value Chain

Role Summary: The Relationship Manager is primarily responsible for managing clients and rendering advisory services to help them make the right decisions with their accounts, whilst explaining the Bank’s services/products on offer to them. In addition, he/she is expected to identify business opportunities and generate new business for the Bank.

Detailed Duties & Responsibilities

• Contribute to the development of effective marketing strategies.
• Identifying new opportunities across Distributors, Suppliers, and Vendors (existing and prospective clients) in line with the Bank’s Risk Asset Acceptance Criteria (RAAC). Converting these opportunities into new accounts.
• Ensure repeat business by developing and sustaining professional relationships with key decision-makers of clients.
• Drive Collections across Corporate Anchors through distributors, suppliers, and vendors onboard.
• Carry out a yearly review of the client's operations by doing a Credit Appraisal for the consideration of the Management Credit Committee.
• Generate and manage the unit liability requirements to fund Risk Assets.
• To visit clients regularly and prepare call memos as evidence of calls (Factory and Facility tours inclusive).
• Ensure that clients meet their obligations promptly and that all documentation relating to transactions are in place.
• Gather information and market intelligence on issues relating to clients. Advise Management of any early warning signal on any exposure for early remedial action to be taken, if considered necessary.
• Liaise with other units to facilitate operations.
• Ensure client satisfaction throughout the Banks product usage.
• Market and monitor growth sales and profitability of value chains.
• Contribute to product development and fine-tuning of existing ones to meet market expectations.
• Identify and manage customer segments requiring value chain offerings.
• Introduce new value chain/ partnership relationships to support and enhance the Bank’s unique products.
• Any other duties that may be assigned from time to time.

Competencies/Skills

1. Good verbal communication and purposeful collaboration.
2. Ability to perform effectively in high-pressure environments and deliver results within tight deadlines.
3. Ability to handle, manage, and resolve conflicts within the unit and across other support units.
4. Result-oriented and driving delivery of results.
5. People management skills and aligning the business.
6. Ability to retain optimism despite setbacks.
7. Self-motivated and growing capability.

Personal Attributes

Attention to detail, Problem Solving, Pro-active, Good Leadership skills, Self-Driven, Analytical, Responsive, and Good Interpersonal Skills.

Education: Minimum of a B.Sc. Degree

Experience: At least 4 - 7 years in a similar position

Competitive salary.

Job Location: Marina, Lagos State

Employment Type - Full-Time