Retail Sales Associate

Retail Sales Associate Job Description

• A leading retail company in Nigeria is looking for a sales professional to assist customers at our retail store. In this role, the retail sales associate will guide customers through the shopping process, from initial greeting to final purchase.
• Providing insights and support, the sales associate will help strengthen our customer relationships and convert new patrons into repeat shoppers.
• The ideal candidate for this role will have a knack for engaging customers and resolving their concerns.
• The retail sales associate should be passionate about people and eager to develop new customer-service skills.

Objectives of this role

• Deliver exceptional service to shoppers that results in repeat visits and long-term brand loyalty
• Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
• Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
• Maintain a tidy shopping environment and welcoming atmosphere
• Represent the company with professionalism and enthusiasm
• Treat all customers with respect and courtesy

Responsibilities

• Greet customers as they enter the store
• Answer customer questions and assist with requests
• Provide accurate information (e.g. product features, pricing, and after-sales services)
• Conduct price and feature comparisons to facilitate purchasing
• Answer customers’ questions about specific products/services
• Cross-sell and up-sell products
• Inform customers about new arrivals and special offers
• Stay up-to-date with new products/services
• Restock and organize merchandise on the sales floor
• Resolve customer complaints and issues in a timely and professional manner
• Provide customer feedback to the Store Manager

Required skills and qualifications

• Excellent verbal communication skills
• Competent math skills, including an ability to make changes accurately
• Friendly, professional demeanour
• Ability to work effectively in a fast-paced environment

Preferred skills and qualifications

• Experience in retail sales or customer service
• Familiarity with point-of-sale (POS) systems
• Experience working in a team-oriented environment
• Ability to lift upto 50 pounds and stand for extended periods

OTHER REQUIREMENTS

The successful candidate must:

• BSc/ HND in Social Sciences or related fields is a plus
• Must live within Lekki, Victoria Island, Ikoyi, Central Lagos etc
• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• 2 years in a similar position
• Be young, well-spoken & friendly
• Below 35 years
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Knowledge of shelf merchandizing
• Basic math skills
• Track record of achieving sales targets
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Have the ability to work in a team
• Be healthy, fit & able to stand for hours on the shop floor
• Flexibility to working long days and hours