Rand Merchant Bank (RMB) , a component of FirstRand Bank Limited, is a significant African corporate and investment bank that belongs to one of Africa’s largest financial services organisations. We provide our clients with unique, value-added advising, finance, trading, corporate banking, and primary investing solutions.
Title: Intern
Job Requisition ID: R11384
Location: Lagos
Job type: Full time
Job Description
- To deliver on predefined work objectives while gaining structured work experience in the business area
- To perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area
Responsibilities
- Adhere to the organisations shared values, service standards and Treating Customers Fairly outcomes with regards to customer interaction
- Resolve customer dissatisfaction or complaints and take ownership of the problem
- Communicate with customers according to agreed standards
- Collect customer feedback to help improve customer service
- Ensure that product knowledge and advice is technically accurate
- Work with enhanced processes and procedures to maintain operational efficiencies
- Ensure that quality standards are adhered to
- Adheres to c policies and procedures
- Maintain accurate activity reports
- Investigate innovative ways to optimise processes
- Contribute to the alignment of business processes to customer service
- Advise line management on potential opportunities for process and system improvements
- Demonstrate the shared value of, I get better and better
- Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Stay relevant and up to date with legislations and new developments
- Maintain a positive attitude and respond openly to feedback
- Handle stress in ways that do not negatively impact others
- Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
- Take ownership of personal career development leveraging formal and informal opportunities
- Read situations and organisational realities
- Set aside personal agenda for the greater good
- Act in an ethical transparent and morally defensible manner including highlighting unethical practices
- Share debate and communicate learnings
- Flag and debate issues constructively
- Promote a friendly cooperative climate
Deadline: 19th April, 2024
How to Apply: Interested and qualified candidates should Click Here to apply online
The post Intern at Rand Merchant Bank (RMB) first appeared on Jobnow Nigeria .
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