Compensation And Benefit Associate

Job Description—Compensation & Benefit Associate

Job Title:

Compensation & Benefit Associate 

Location:

Head Office

Grade Level:

3

Department:

Human Resources  Department

Reports to (Title):

Compensation & Benefit Manager

Direct Reports:

• HR Officer


• Intern

Job Purpose

To drive the payroll strategy that supports business divisions by delivering accurate, timely, and compliant payroll services, while providing proactive, customer-focused support, guidance, and resolution of compensation and benefits matters for operations staff.

Core Responsibilities and Key Result Areas

Payroll Management and Benefit activities

• Coordinate the MPR report and collate feedback accordingly.


• Validate pre-payroll data for operations team (new hires, terminations, leaves, promotions, etc.) and input approved changes into the HRIS.


• Ensure all operation new hires and reinstated employees are accurately captured in the system for payroll processing.


• Prepare final entitlements for operations employees exiting the organization through resignation or retirement.


• Monitor the accurate processing of operation staff appointments, transfers, promotions, and terminations.


• Monitor and guide stores on staff coverage and collate their responses.


• Prepare payment requests for each division in alignment with payroll summary totals.


• Ensure compliance with labor laws, tax regulations (FIRS), and company policies.


• Prepare and execute monthly payroll activities, ensuring all employees are paid promptly and accurately.


• Ensure accurate computation of store incentives for both monthly and quarterly cycles.


• Ensure all employees in incentive-eligible stores are paid correctly.


• Monitor breakfast entitlements to ensure all eligible stores are paid and supplied accordingly.


• Upload exit data collected via email and MPR into the HRIS.


• Ensure accurate and proper staff deductions


• Support and monitor officers and interns in the execution of assigned tasks.


• Conduct refresher training for all stores quarterly on the usage of HR process and HRIS

Employee Support & Issue Resolution

• Address payroll inquiries (suspended salaries, tax issues, refunds) promptly and professionally.


• Support the employees on Pension and Tax registration


• Guide employees on payroll policies, payslips, and document approval.


• Collaborate with HR/Benefits teams to ensure correct benefit enrolments and deductions.


• Provide support to store teams in the effective use of the ERP software and all HR platform


• Ensure all inquiries and complaints received via email are responded to and resolved within 24 hours.

Reporting & Analysis

• Prepare monthly report on number of documents approved.


• Prepare report on number of store with store coverage responses


• Prepare report on terminal computation


• Prepare report on absence and product shortage deduction


• Prepare report on monthly breakfast supply


• Prepare a monthly report on the exit reasons for staff who have left the organization.


• Maintain deduction schedules (HMO, loans, uniforms, staff meals) and ensure proper payroll documentation.


• Support internal/external audits by providing requested payroll records and resolving discrepancies.

Key Performance Indicators

• Payroll Accuracy rate


• On-Time Payroll Processing.


• Adherence to Statutory compliance.


• Benefits Enrolment Accuracy.

• New Hire/Termination Processing Speed


• Accuracy In Incentives Computation


• Turn around time in resolving

Job Specifications

Educational Requirements

Professional Requirements

Experience Requirements

Minimum of university degree or equivalent in Industrial Relations and Labour

Membership of the CIPM, or any other related professional qualification is required

2 - 4 years working experience in HR field

Decision Expectations

• Recommend the best resources for the business


• Provides recommendations/ advice to the management on employee related matters


• Provides customer-focused HR Services

Working Conditions

Jobholder typically work 40 hours per week, Monday to Friday, although some roles may involve weekend or evening work. This role is largely office-based, although may require visiting of business stores to check on employee performance. It can be demanding especially during peak periods such as, salary dates where jobholder bears the brunt of ensuring salaries of staff are processed accurately and received on time.

Contacts and Purpose of Contact

Internal Contacts (most frequent contacts)

Purpose of Contact

•  Line Managers

• Store Employees


• Employees

• Exchange or provide information


• Obtain, clarify, and discuss information


• Present, discuss information and problems


• Collaborate, negotiate and present ideas


• Deal with, influence or motivate subordinates


• Promote, justify or settle highly sensitive matters

External Contacts (most frequent contacts)

• Service Providers/ Vendors