Customer Success Intern, 6 months- Nigeria

Branch Overview

Imagine a world where every person has improved access to financial services. People could start new businesses, pay for their children’s education, cover their emergency medical bills – the possibilities to improve life are endless. 

Branch is a global technology company revolutionizing financial access for millions of underserved banking customers today across Africa and India.  By leveraging the rapid adoption of smartphones, machine learning and other technology, Branch is pioneering new ways to improve access and value for those overlooked by banks. From instant loans to market-leading investment yields, Branch offers a variety of products that help our customers be financially empowered.

Branch’s mission-driven team is led by the co-founders of Kiva.org and one of the earliest product leaders of PayPal. Branch has raised over $100 million from leading Silicon Valley investors, including Andreessen Horowitz (a16z) and Visa. 

With over 32 million downloads, Branch is one of the most popular finance apps in the world.

Launch Your Career in Customer Success

Are you a recent graduate eager to gain hands-on experience and kickstart your career? This is your chance to join an exciting Customer Success Internship Program with rotations across Customer Service, Loan Review, Payment Operations, and Collections. Over six months, you’ll develop essential skills, gain exposure to different facets of customer success, and have the opportunity to be considered for a full-time role upon successful completion of the program.

Why This Program?

• Diverse Experience: Rotate across key teams and acquire a well-rounded understanding of customer success.
• Real Contributions: Work on impactful projects that shape the customer experience.
• Skill Development: Learn from experienced professionals and build a solid foundation for your future career.
• Path to Growth: Top-performing interns may be offered full-time positions based on company needs.

Eligibility Requirements:

• A degree from a recognised higher institution.
• Completion of NYSC.
• No more than one year of post-NYSC experience.
• Strong interest in customer service and problem-solving.
• Excellent communication skills and a willingness to learn.

What to expect in the hiring process

• A simple test (Typing speed and Excel)
• A technical interview with the Talent Acquisition and Customer Success teams

Benefits of Joining

• Be part of a mission-driven, fast-paced, entrepreneurial environment fostering innovation and impact.
• Receive a competitive salary reflecting your value and contributions.
• Thrive in a collaborative, flat company culture that encourages open communication and idea-sharing.
• Enjoy the flexibility of a remote-first work setup, with opportunities for occasional in-person collaboration.
• Benefit from fully paid health insurance to support your well-being.
• Enjoy team meals and social events, both virtual and in-person, to connect and bond with colleagues.

Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We’re looking for more than just qualifications -- so if you’re unsure that you meet the criteria, please do not hesitate to apply!