Service Desk Specialist Intern

We are seeking motivated and detail-oriented Service Desk Specialist Interns to join our Service Delivery Team. This internship offers hands-on experience in service delivery operations, talent sourcing, vendor coordination, client support, onboarding, and workforce fulfilment.

As a Service Desk Specialist Intern, you will work closely with our Service Delivery leadership team to support client resource requests, engage technical professionals, maintain operational records, and contribute to delivering high-quality services to clients across various industries.

This role is ideal for students, recent graduates, or early-career professionals interested in Talent Acquisition, Service Delivery Management, Workforce Operations, Technical Recruiting, or IT Services.

Key Responsibilities

Service Request Support

• Review and process incoming service requests under the guidance of the Service Desk Manager.
• Assist with tracking request progress and maintaining accurate status updates.
• Monitor assigned tasks and ensure timely follow-up on outstanding activities.

Talent Sourcing & Resource Coordination

• Support sourcing efforts by identifying and engaging qualified candidates, contractors, and vendors for client projects.
• Assist in screening profiles against client requirements.
• Maintain and update talent pipelines, vendor databases, and sourcing records.
• Conduct preliminary outreach to potential resources.

Onboarding & Resource Support

• Assist with onboarding activities for newly engaged resources.
• Support documentation collection, orientation scheduling, and process coordination.
• Help ensure resources have the necessary information and support for successful project deployment.

Documentation & Reporting

• Maintain accurate records in CRM, ATS, and internal systems.
• Prepare weekly progress updates and sourcing reports.
• Ensure all activities, communications, and status updates are properly documented.

Communication & Relationship Management

• Communicate professionally with candidates, vendors, and internal stakeholders.
• Support relationship-building efforts with contractors and partner vendors.
• Help gather feedback to improve onboarding and service delivery experiences.

SLA & Process Compliance

• Support adherence to service-level agreements (SLAs) and operational procedures.
• Assist in identifying delays, escalations, and process bottlenecks.
• Contribute ideas for operational improvements and workflow optimization.

Continuous Learning

• Participate in training programs, team meetings, and knowledge-sharing sessions.
• Develop understanding of workforce solutions, service delivery operations, and recruitment processes.
• Stay informed on industry trends, sourcing techniques, and service management best practices.

Qualifications

• Currently pursuing or recently completed a degree in Human Resources, Business Administration or a related field
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively in a remote environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice-to-Have

• Previous internship, volunteer, or campus leadership experience.
• Knowledge of recruiting, talent acquisition, customer service, or service operations.
• Familiarity with CRM, ATS, or project management tools.
• Interest in workforce solutions, IT staffing, service delivery, or consulting.

What You'll Gain

• Real-world experience in Service Delivery Operations.
• Exposure to Talent Acquisition and Workforce Fulfillment processes.
• Hands-on experience with CRM, ATS, and operational systems.
• Professional mentorship from experienced Service Delivery leaders.
• Opportunity to develop communication, sourcing, project coordination, and stakeholder management skills.
• Potential pathway to future full-time opportunities based on performance and business needs.

Success Metrics

• Accuracy of documentation and updates.
• Timeliness of task completion.
• Responsiveness to stakeholders.
• Participation in team initiatives.
• Quality of resource sourcing and onboarding support.
• Adherence to operational processes and standards.

Why Join Us?

At Heunets, you'll gain practical experience working on real client projects while collaborating with talented professionals across Service Delivery, HR, and Business Development. We believe in developing future leaders by providing meaningful work, mentorship, and opportunities for growth.

Apply today and kick-start your career in Service Delivery, Operations, and Workforce Solutions.