Account Support Manager - Remote Work

Job Description:

Andela is seeking a talented Account Support Manager to join our team on a part-time basis working remotely from Ibadan, NG. As a Mid-to-Senior Level professional with at least 8 years of experience, you will be responsible for providing exceptional support and service to our clients while managing a team of account support specialists.

Responsibilities: - Serve as the main point of contact for client accounts, ensuring timely and effective communication - Develop and maintain strong relationships with clients to understand their needs and ensure satisfaction - Manage a team of account support specialists, providing guidance, training, and support as needed - Collaborate with internal teams to address client needs and resolve any issues that may arise - Analyze account activity and metrics to identify trends and opportunities for improvement - Develop and implement strategies to enhance client satisfaction and retention - Provide regular reporting and updates to senior management on account performance and team progress

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in account management, customer service, or related field - Strong leadership skills with a focus on people management and teamwork - Excellent communication and interpersonal skills - Energetic and dedicated personality traits with a passion for delivering exceptional service - Ability to work independently in a remote environment while staying motivated and focused - Proficiency in Microsoft Office and CRM software - Previous experience working in a similar role or industry is preferred

Benefits: - Company-provided equipment for remote work - Disability insurance coverage - Profit sharing opportunities - Opportunity to work in a dynamic and innovative environment that encourages bold thinking and challenges norms

Equal Opportunity Statement: Andela is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe that diversity and inclusion are key to our success as a company and as a team.

If you meet the requirements and are looking for a challenging and rewarding opportunity, we encourage you to apply by the deadline of April 17, 2024. Join us at Andela and make a difference in the world of account support management!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.