Account Support Manager - Remote Work

Job Description:

Fidelity Bank is seeking a highly motivated and experienced Account Support Manager to join our team on a part-time remote basis. The successful candidate will work closely with our clients to provide exceptional support and service, ensuring their needs and expectations are met. As a mid-to-senior level role, we are looking for someone with at least 6 years of relevant experience in a similar position.

Responsibilities: - Manage a portfolio of client accounts, ensuring their satisfaction and success. - Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner. - Develop and maintain strong relationships with clients, understanding their needs and working to exceed their expectations. - Collaborate with internal teams to ensure client needs are met efficiently and effectively. - Analyze client data and feedback to identify areas for improvement and implement solutions. - Negotiate contracts and pricing agreements with clients to ensure mutual satisfaction. - Provide regular updates and reports to management on client status and progress.

Requirements: - Driven and reliable individual with a strong work ethic. - Excellent communication and interpersonal skills. - Analytical thinking and problem-solving abilities. - Negotiation skills to effectively handle client contracts and agreements. - Ability to work independently and manage time effectively in a remote environment. - Experience in a customer-facing role, preferably in account management or client support. - Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Benefits: - Travel opportunities to meet with clients and attend industry events. - Vision insurance coverage for eligible employees. - Visa sponsorship for international travel or relocation.

Working Environment: At Fidelity Bank, we prioritize supporting our employees in their personal and professional development. We provide ongoing training and resources to help our team members succeed in their roles and advance their careers.

Equal Opportunity Statement: Fidelity Bank is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.