Account Support Specialist - Remote Work

Job Description:

Kuda Bank is seeking a motivated and detail-oriented Account Support Specialist to join our remote team in Port Harcourt, NG. This part-time entry-level position offers the opportunity to work in a dynamic and fast-paced environment while providing essential support to our clients.

Responsibilities: - Serve as the primary point of contact for client inquiries, requests, and escalations - Provide timely and effective resolutions to client issues through phone, email, and chat support - Assist clients with navigating our platform, troubleshooting technical issues, and answering account-related questions - Collaborate with internal teams to ensure a seamless customer experience - Maintain accurate and up-to-date client records and communications - Identify trends and areas for improvement in client interactions and feedback to management - Participate in ongoing training and professional development opportunities to enhance skills and knowledge

Requirements: - Minimum of 1 year of experience in customer service or account support role - Excellent communication skills, both written and verbal - Driven and resilient personality with the ability to remain calm under pressure - Strong time management and project management skills - Ability to work independently and as part of a team in a remote setting - Proficiency in using technology and digital tools for communication and collaboration - A commitment to understanding and exceeding customer expectations

Benefits: - Company transportation for team meetings and events - Joining Bonus for new hires - Paid Time Off (PTO) for time away from work

Working Environment: At Kuda Bank, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional support and service to our clients, and we value collaboration, innovation, and continuous improvement in everything we do.

Deadline to Apply: Please submit your application by July 3, 2024.

Equal Opportunity Statement: Kuda Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.