Account Support Specialist - Remote Work

Job Description:

Paylater is seeking a remote Account Support Specialist to join our dynamic team in Lagos, Nigeria. As an Associate Level Account Support Specialist, you will be responsible for providing exceptional customer service to our clients and ensuring that their account needs are met in a timely and efficient manner. This position is part-time and requires a minimum of 4 years of experience in a related field.

Responsibilities: 1. Provide personalized support to clients through various communication channels, including phone, email, and chat. 2. Assist clients with any account-related inquiries, issues, or requests. 3. Maintain accurate records of client interactions and transactions. 4. Work closely with other departments to resolve client issues and improve overall customer experience. 5. Stay up to date on company policies and procedures to provide accurate information to clients. 6. Conduct regular account reviews to identify opportunities for improvement and recommend solutions. 7. Collaborate with the sales team to upsell additional products or services to clients. 8. Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.

Requirements: 1. Minimum of 4 years of experience in account support or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong attention to detail and organizational skills. 4. Ability to prioritize tasks and manage time effectively. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Reliable and hardworking personality traits. 7. Strong planning and analysis skills. 8. Ability to work independently and as part of a team.

Benefits: - Travel and spending expenses covered - Free food provided during work hours - Retirement plan options

Working Environment: At Paylater, we thrive in an energetic and rapidly evolving work setting where creativity and innovation are encouraged. Our team is dedicated to providing the best possible service to our clients and helping them achieve their financial goals.

Equal Opportunity Statement: Paylater is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: July 22, 2024

We look forward to welcoming a dedicated and talented Account Support Specialist to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.