Chat Support Officer - Remote Work

Job Description:

We are looking for a dedicated and reliable Chat Support Officer to join our team at Shell. This is a remote work position based in Lagos, Nigeria. As an entry-level role, no prior experience is required, making it an excellent opportunity for those looking to start their career in customer support.

Responsibilities: - Respond to customer inquiries and issues via chat in a timely and accurate manner - Provide support and assistance to customers with product information, account inquiries, and technical difficulties - Escalate complex issues to the appropriate teams for resolution - Maintain a high level of professionalism and customer service at all times - Document all customer interactions and updates in the system - Collaborate with cross-functional teams to improve customer experience and satisfaction

Requirements: - Excellent communication skills, both written and verbal - Strong decision-making and problem-solving abilities - Ability to work independently and efficiently in a remote environment - Basic computer skills and familiarity with CRM systems - Must have a reliable internet connection and a quiet workspace - High school diploma or equivalent

Personality Traits: Dedicated, reliable

Soft Skills: Decision-making, problem-solving

Benefits: - Profit sharing - Free accommodation - Joining Bonus

Working Environment: At Shell, we encourage curiosity and questioning to fuel innovation and growth. We provide a supportive and inclusive work environment where all employees are encouraged to share their ideas and contribute to the success of the team.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Shell is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.