Chat Support Officer - Remote Work

Job Description:

Access Bank is seeking a Chat Support Officer to join our team on a part-time basis, working remotely from Port Harcourt, NG. As an Associate Level role, the ideal candidate should have at least 2 years of relevant experience in customer service or support roles.

Responsibilities: 1. Provide timely and accurate responses to customer inquiries via chat support platforms. 2. Assist customers with account inquiries, technical support, and issue resolution. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Maintain a high level of professionalism and customer service while handling multiple chats simultaneously. 5. Proactively identify and escalate any issues or trends to the appropriate departments. 6. Adhere to company policies and procedures while handling sensitive customer information. 7. Continuously strive to improve performance metrics and meet set targets.

Requirements: 1. Resilient and adaptable personality traits to thrive in a fast-paced remote work environment. 2. Strong communication and interpersonal skills to effectively engage with customers. 3. Ability to work collaboratively in a team setting, demonstrating cooperation and teamwork. 4. Proficiency in using chat support platforms and basic knowledge of customer relationship management systems. 5. Excellent problem-solving skills and the ability to think on your feet. 6. A strong sense of accountability and ownership for delivering exceptional customer service. 7. Equal opportunities employer - we encourage applications from all qualified individuals regardless of race, gender, religion, sexual orientation, or disability.

Benefits: 1. Retirement plan for long-term financial security. 2. Travel and spending expenses coverage for work-related activities. 3. Life insurance for peace of mind and protection for you and your loved ones. 4. Opportunity to work in a supportive and inclusive environment, with a focus on corporate social responsibility initiatives that give back to the community.

If you meet the requirements and are interested in this exciting opportunity, please submit your application by the deadline 2024-07-14. Join Access Bank and be part of a team that values diversity, equality, and personal growth.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.