Client Service Representative - Remote Work

Job Description:

Andela is looking for a talented and enthusiastic Client Service Representative to join our remote team in Ibadan, Nigeria. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their needs and concerns in a timely and professional manner. This is a part-time position at the Associate Level, requiring at least 4 years of experience in a related field.

Responsibilities: - Manage incoming client inquiries via phone, email, or chat - Quickly and efficiently resolve client issues, providing solutions or escalating as necessary - Build and maintain strong relationships with clients, serving as their main point of contact - Collaborate with internal teams to ensure client needs are met and exceeded - Maintain accurate and up-to-date client records in our database - Assist with client onboarding and training as needed - Contribute to team meetings and strategy sessions to improve overall client satisfaction

Requirements: - Confident and hardworking with a positive attitude - Strong decision-making skills and ability to work well in a team environment - Excellent communication and interpersonal skills - Proven track record of delivering exceptional customer service - Experience in a client-facing role for at least 4 years - Proficiency in Microsoft Office and CRM software - Ability to multitask and prioritize tasks effectively

Benefits: - Free food provided during working hours - Parental leave for new parents - Joining bonus for new hires

Working Environment: At Andela, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our remote team in Ibadan offers a supportive and inclusive working environment where you can thrive and grow in your career.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: Andela is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.