Client Service Representative - Remote Work

Job Description:

Jumia is seeking a dynamic and adaptable Client Service Representative to join our team on a part-time basis, working remotely from Port Harcourt, NG. This role is at the Associate Level and requires a minimum of 2 years of experience in customer service.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Provide support to customers with product information, order status, and issue resolution. 3. Process customer orders and returns accurately and efficiently. 4. Utilize innovative problem-solving skills to address customer concerns and provide solutions. 5. Collaborate with internal teams to improve processes and enhance the overall customer experience. 6. Meet and exceed performance goals for customer satisfaction, response time, and resolution rate. 7. Use persuasion techniques to upsell products and services to customers when appropriate.

Requirements: 1. Minimum of 2 years of experience in customer service. 2. Strong communication skills with the ability to adapt to different communication styles. 3. Highly motivated and hardworking individual with a customer-centric mindset. 4. Ability to innovate and think creatively to solve customer issues. 5. Persuasion skills to effectively upsell products and services. 6. Must be able to work independently and as part of a team. 7. Comfortable working remotely and managing time effectively. 8. Visa sponsorship and gym membership available for successful candidates. 9. Willingness to travel for training and development opportunities.

Benefits: - Travel opportunities for training and team-building events. - Gym membership to support a healthy work-life balance. - Visa sponsorship for international travel and work assignments.

Working Environment: At Jumia, we support our employees in their personal and professional development. We provide opportunities for growth and advancement within the company, as well as a collaborative and inclusive work environment.

Equal Opportunity Statement: Jumia is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to Apply: Interested candidates should submit their applications by June 29, 2024. We look forward to receiving your application and welcoming you to our team at Jumia!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.