Contact Center Associate - Remote Work

Job Description:

Jumia is seeking a Contact Center Associate to join our team on a part-time basis. As a Contact Center Associate, you will be responsible for providing exceptional customer service to our clients through various channels, including phone, email, and chat. This is a remote position, allowing you to work from the comfort of your own home.

Responsibilities: 1. Handle incoming customer inquiries and issues promptly and professionally. 2. Provide accurate information about products, services, promotions, and orders. 3. Assist customers with placing orders, processing returns, and tracking shipments. 4. Resolve customer complaints and escalate issues as needed. 5. Maintain a high level of customer satisfaction through personalized interactions. 6. Meet and exceed performance goals for response times, customer satisfaction, and resolution rates. 7. Collaborate with team members to share knowledge and best practices. 8. Stay up-to-date on company policies, products, and services.

Requirements: 1. Minimum of 1 year of experience in a customer service role. 2. Resourceful and driven with a strong work ethic. 3. Excellent communication skills and a professional phone manner. 4. Strong problem-solving skills and ability to think on your feet. 5. Ability to work independently and prioritize tasks effectively. 6. Leadership skills and the ability to take initiative. 7. Proficiency in Microsoft Office suite and CRM software. 8. Comfortable working in a fast-paced environment.

Personality Traits: 1. Resourceful: Ability to find creative solutions to customer issues. 2. Driven: Motivated to exceed expectations and achieve goals.

Soft Skills: 1. Leadership: Ability to lead by example and motivate others. 2. Presentation: Strong communication skills and ability to articulate ideas clearly.

Benefits: 1. Profit sharing opportunities. 2. Medical coverage for eligible employees. 3. Travel and spending expenses covered for approved business trips.

Working Environment: At Jumia, we embrace a culture that challenges norms and encourages bold thinking. We foster an inclusive and dynamic work environment where all employees are valued and respected.

Equal Opportunity Statement: Jumia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Deadline to apply: July 15, 2024

Join our team and be a part of a dynamic and innovative company that is revolutionizing the e-commerce industry in Nigeria! Apply now to become a Contact Center Associate with Jumia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.