Customer Service Associate - Remote Work

Job Description:

Guaranty Trust Bank is seeking a detail-oriented and customer-focused Customer Service Associate to join our team on a part-time remote basis in Abuja, Nigeria. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients and assisting them with any inquiries or issues they may have.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a professional and courteous manner - Resolve customer complaints and issues in a timely and efficient manner - Assist customers with account management, product information, and troubleshooting - Collaborate with other team members to provide a seamless customer experience - Maintain accurate and detailed records of customer interactions and transactions - Proactively identify and address customer needs to ensure customer satisfaction - Stay up-to-date on company products and services to provide accurate information to customers - Identify opportunities for process improvement and assist in implementing solutions

Requirements: - Bachelor's degree or equivalent work experience - 4 years of customer service experience - Excellent communication and interpersonal skills - Strong problem-solving abilities - Resourceful and adaptable personality traits - Adaptability and negotiation soft skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Ability to multitask and prioritize workload efficiently - Experience working in a remote setting is a plus

Benefits: - Paid Time Off (PTO) - Travel opportunities - Paid sick leave - Opportunity to be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement: Guaranty Trust Bank is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status in accordance with applicable laws. All qualified candidates are encouraged to apply.

Deadline to apply: May 11, 2024

If you meet the requirements and are looking for a rewarding opportunity to provide exceptional customer service in a dynamic and remote work environment, we encourage you to apply for the Customer Service Associate position at Guaranty Trust Bank in Abuja, Nigeria.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.