Customer Service Associate - Remote Work

Job Description:

The Customer Service Associate will be responsible for providing exceptional customer service to our clients remotely. This position requires a high level of professionalism, attention to detail, and excellent communication skills. The ideal candidate will be hardworking, independent, and possess strong critical thinking and research skills.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about products and services - Process orders, returns, and exchanges - Resolve customer complaints and issues - Maintain customer records and update databases - Collaborate with other departments to ensure customer satisfaction - Stay up to date on company policies and procedures - Meet and exceed customer service goals and targets

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills - Ability to multitask and prioritize in a fast-paced environment - Strong computer skills and proficiency in Microsoft Office - Ability to work independently and as part of a team - Strong critical thinking and problem-solving skills - High school diploma or equivalent

Benefits: - Relocation allowance for eligible candidates - Employee discounts on company products and services - Company transportation for selected routes

Working Environment: At Dangote Group, we nurture an entrepreneurial atmosphere, even within an established organization. We value innovation, creativity, and a proactive approach to problem-solving. Our team members are encouraged to think outside the box and take initiative to drive success.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Dangote Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.