Customer Service Manager - Remote Work

Job Description: Procter & Gamble Nigeria is seeking a passionate and motivated Customer Service Manager to join our team in Ibadan, NG. This is a part-time remote work position at a mid-to-senior level, requiring a minimum of 8 years of experience in customer service or related fields.

Responsibilities: - Manage a team of customer service representatives to ensure timely and efficient resolution of customer inquiries and issues - Develop and implement customer service policies and procedures to improve overall customer satisfaction - Analyze customer feedback and data to identify trends and areas for improvement - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Train and mentor staff to enhance their skills and performance - Monitor and report on key performance metrics to track progress and identify opportunities for improvement

Requirements: - Bachelor's degree in business administration, marketing, or a related field - Proven experience in a customer service management role - Strong communication and interpersonal skills - Excellent time management and organizational abilities - Ability to work well in a team environment - Proficiency in Microsoft Office Suite and CRM software - Experience with remote work and managing remote teams is a plus

Personality Traits: - Passionate about providing exceptional customer service - Motivated to drive continuous improvement in customer satisfaction

Soft Skills: - Strong time management skills to prioritize tasks effectively - Ability to work collaboratively in a team setting

Benefits: - Relocation allowance for eligible candidates - Remote work flexibility to promote work-life balance - Retirement plan for long-term financial security

Working Environment: Join our team at Procter & Gamble Nigeria and embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage innovation and collaboration to drive success in our dynamic work environment.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Procter & Gamble Nigeria is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and strive to provide equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.