Customer Service Officer - Remote Work

Job Description:

We are seeking a reliable and driven Customer Service Officer to join our team at Ikeja Electric. This position is a remote work opportunity based in Port Harcourt, Nigeria. As a part-time entry-level position, no prior experience is required, making it a great opportunity for those looking to start their career in customer service.

Responsibilities: - Handle customer inquiries and provide information about products and services - Resolve customer complaints in a professional and timely manner - Communicate with customers via phone, email, and chat to ensure customer satisfaction - Collaborate with other departments to address customer needs and concerns - Use persuasion and negotiation skills to upsell or cross-sell products and services - Leverage data to inform decisions and drive strategic initiatives - Meet and exceed customer service goals and targets

Requirements: - Reliable and driven individual with a strong commitment to providing excellent customer service - Excellent communication skills and ability to interact with customers in a professional manner - Strong persuasion and negotiation skills to effectively sell products and services - Ability to work independently and as part of a team - Proficiency in using computer systems and software - High school diploma or equivalent

Benefits: - Visa sponsorship for eligible candidates - Vision insurance - Relocation allowance for those located outside of Port Harcourt

Equal Opportunity Statement: Ikeja Electric is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: June 12, 2024

Join our team at Ikeja Electric and be a part of a dynamic and customer-focused environment where your skills and talents will be valued and appreciated. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.