Customer Service Specialist - Remote Work

We are looking for a passionate and reliable Customer Service Specialist to join our team at DHL in Lagos, NG. This role will be fully remote and part-time, making it perfect for individuals looking for flexibility in their work schedule. As an entry-level position, no prior experience is required, making it ideal for individuals looking to kickstart their career in customer service.

Responsibilities: - Providing exceptional customer service and support via phone, email, and chat - Resolving customer inquiries and issues in a timely and professional manner - Processing orders, tracking shipments, and providing shipment updates to customers - Collaborating with other team members to ensure customer satisfaction - Documenting all customer interactions and escalations as necessary

Requirements: - Strong communication skills and a passion for helping others - Ability to work independently and problem solve effectively - Creativity in finding solutions to customer issues - Strong research skills to provide accurate information to customers - Ability to thrive in an energetic and rapidly evolving work setting

Benefits: - Relocation allowance for eligible candidates - Visa sponsorship for international candidates - Retirement plan options for long-term employees

Equal Opportunity Statement: DHL is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: July 4, 2024

If you are a motivated individual looking to start your career in customer service with a global leader in logistics, we encourage you to apply for this Customer Service Specialist position at DHL. Join our team and help us provide top-notch service to our customers around the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.