Customer Support Manager - Remote Work

Job Description: MainOne is seeking a detail-oriented and experienced Customer Support Manager to join our team on a part-time basis with the flexibility to work remotely from Lagos, NG. As a Customer Support Manager, you will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery.

Responsibilities: - Manage and lead a team of customer support representatives to provide excellent service to our customers - Develop and implement customer service policies and procedures - Handle escalated customer complaints and issues in a timely and professional manner - Monitor and analyze customer feedback to identify areas for improvement - Train and onboard new customer support team members - Collaborate with other departments to ensure a seamless customer experience - Conduct performance evaluations and provide feedback to team members - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 5 years of experience in a customer support role - Proven track record of managing a team and delivering exceptional customer service - Excellent communication and interpersonal skills - Ability to work independently and confidently - Strong research and planning skills - Proficiency in Microsoft Office Suite and customer support software - Bachelor's degree in Business Administration or a related field is preferred

Personality Traits: - Confidence in decision-making and problem-solving - Independence in managing a team and making strategic decisions

Benefits: - Paid sick leave - Disability insurance - Vision insurance

Working Environment: At MainOne, we strive to spark creativity and motivation in an environment that inspires greatness. We value teamwork, innovation, and continuous improvement.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: MainOne is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.