Customer Support Manager - Remote Work

Job Description:

Konga Group is seeking a dedicated and adaptable Customer Support Manager to join our team on a part-time basis. This position will be remote, allowing for flexibility in location. The ideal candidate will have at least 5 years of experience in customer support or a related field and possess strong strategic planning and persuasion skills.

Responsibilities: - Manage a team of customer support representatives, ensuring high-quality service delivery to our customers - Develop and implement customer support strategies to improve efficiency and effectiveness - Monitor and analyze customer support metrics to identify trends and areas for improvement - Handle escalated customer complaints and provide timely resolutions - Collaborate with other departments to ensure a seamless customer experience - Train and mentor customer support staff to enhance their skills and performance - Stay updated on industry best practices and trends in customer support

Requirements: - Bachelor's degree in Business Administration or a related field - 5+ years of experience in customer support or a similar role - Strong leadership and communication skills - Excellent problem-solving abilities - Ability to work independently and collaborate with a remote team - Proficiency in CRM software and other customer support tools

Personality Traits: - Dedicated - Adaptable

Soft Skills: - Strategic planning - Persuasion

Benefits: - Dental insurance - Free food - Visa sponsorship

Working Environment: At Konga Group, we empower our employees to take ownership and make impactful decisions. We provide a supportive and collaborative work environment where everyone's contributions are valued.

Equal Opportunity Statement: Konga Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to apply: July 13, 2024

Apply now to join our dynamic team and make a difference in the customer support department at Konga Group!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.