Customer Support Specialist - Remote Work

Job Description:

We are looking for a passionate and motivated Customer Support Specialist to join our team at DHL. This is a remote work opportunity based in Ibadan, Nigeria. As a part-time entry-level position, no prior experience is required, making it a great opportunity for those looking to kickstart their career in customer support.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat. 2. Assist customers with inquiries, issues, and complaints in a timely and professional manner. 3. Resolve customer concerns effectively and efficiently, ensuring customer satisfaction. 4. Process orders and track shipments accurately. 5. Collaborate with other team members to provide a seamless customer experience. 6. Maintain customer records and documentation.

Requirements: 1. Must be passionate about delivering excellent customer service. 2. Highly motivated and eager to learn. 3. Strong decision-making skills. 4. Ability to demonstrate leadership qualities. 5. Excellent communication skills. 6. Proficient in computer skills and multitasking.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Retirement plan options. 3. Medical coverage.

Working Environment: At DHL, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity, and all team members are encouraged to contribute their unique perspectives and ideas.

Equal Opportunity Statement: DHL is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 13, 2024

Join our team at DHL and be part of an innovative and growing company that values its employees and customers alike. Apply now to start your career in remote customer support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.