Live Chat Representative - Remote Work

Job Description:

Paystack is seeking a passionate and adaptable Live Chat Representative to join our team on a part-time, remote basis. As a Associate Level representative, you will be responsible for providing exceptional customer service through our live chat platform.

Responsibilities: - Engage with customers in a professional and friendly manner via live chat - Resolve customer inquiries, issues, and complaints in a timely and efficient manner - Provide accurate information about products, services, and company policies - Escalate complex issues to the appropriate department for resolution - Maintain a positive and empathetic attitude towards customers at all times - Collaborate with colleagues worldwide to ensure a seamless customer experience - Continuously look for ways to improve processes and procedures to enhance customer satisfaction - Adhere to company policies and procedures at all times

Requirements: - Minimum of 3 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to handle multiple tasks simultaneously with attention to detail - Proficiency in using live chat software and other customer service tools - Innovation and creativity in finding solutions to customer issues - People management skills to effectively communicate with customers of varying backgrounds - Must be able to work remotely and independently - Ability to work flexible hours, including evenings and weekends

Benefits: - Profit sharing - Disability insurance - Paid sick leave

Equal Opportunity Statement: Paystack is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered.

If you meet the requirements for this position and are interested in joining our team, please apply by the deadline of June 12, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.