Account Support Associate - Work from home

As an Account Support Associate at Paylater, you will be responsible for providing exceptional customer service and support to our clients while working remotely from your home in Port Harcourt. This part-time, entry-level position is perfect for individuals who are driven, resourceful, and possess excellent communication and analytical skills.

Responsibilities: 1. Respond to customer inquiries and provide assistance via phone, email, and chat. 2. Help customers navigate through our platform and troubleshoot any issues they may encounter. 3. Process account requests, such as setting up new accounts, updating customer information, and processing payments. 4. Analyze customer data and provide insights to improve overall customer experience. 5. Collaborate with other team members to ensure timely resolution of customer issues. 6. Stay up to date on company policies and procedures to provide accurate information to customers.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Strong analytical skills and attention to detail. 4. Ability to work independently and prioritize tasks effectively. 5. Proficient in using basic computer programs and CRM systems. 6. Ability to work remotely and maintain a productive work environment.

Benefits: 1. Free food provided during work hours. 2. Paid sick leave for eligible employees. 3. Disability insurance coverage for added security.

Working Environment: At Paylater, we are dedicated to understanding and exceeding customer expectations. We strive to provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Paylater is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: June 3, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team in a growing company, we encourage you to apply for the Account Support Associate position at Paylater today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.